In most cases, we do not accept any returns of cosmetics or cosmetic accessories for sanitary reasons. We only refund or replace items if they are damaged (i.e. broken). All discrepancies, such as missing or damaged items, must be reported within 48 hours of delivery. Damaged items will only be replaced with the same product originally purchased. To complete your return, we require a receipt or proof of purchase. If you need to exchange a damaged item, please contact us at: firstname.lastname@example.org
Additional non-returnable items:
Refunds/Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
To return your product, you should mail your product to:
Belfiore Cosmetics LLC
4020 Green Mount Crossing Dr. 230
Shiloh, Illinois 62269
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any question or concerns, you may contact us by email at: firstname.lastname@example.org and we will reply to you within 48 hours.